Rules that protect everyone
By accessing and using TELQA, you agree to be bound by these Terms of Service (regulated by Algerian Law n° 18-05 on electronic commerce and Law n° 18-07 on personal data). Please read them carefully before using our platform.
TELQA is a marketplace that connects independent sellers, Algerian brand owners and workshops, with buyers across the country. We provide the technical platform for searching, ordering and paying, but the sales contract is concluded directly between you and the seller concerned. TELQA acts as an intermediary and is not a party to that contract, unless stated otherwise for certain products.
You can browse products and shops on TELQA freely without creating an account. An account becomes necessary when you confirm an order, so you can track your purchases and manage your history. The information you give us when creating your account, such as your name, phone number or delivery address, must be accurate and up to date; incorrect information can cause a failed delivery for which you are responsible. You alone are responsible for keeping your password confidential and for any activity carried out from your account, and you undertake to notify us promptly of any suspected fraudulent use.
Placing an order on TELQA means you accept these terms and, where they exist, the specific terms of the seller concerned. Prices are shown in Algerian dinars and include applicable taxes unless stated otherwise; delivery fees are shown separately before final confirmation. Once your order is recorded you receive a notification by email and on the platform. For a cash-on-delivery order, the seller may call you to confirm it before shipping; an order they cannot confirm may be cancelled. A delivered order is closed automatically 48 hours after the courier records the delivery, during which time you may request a return. TELQA reserves the right to cancel an order in case of an obvious anomaly, such as a pricing error, an out-of-stock item not detected in time, or suspected fraud.
The available payment methods are shown when you finalise your order: cash on delivery, and online payment by CIB card when that option is enabled on the platform. Online payments are processed by the SATIM platform; TELQA never has access to your card details. You warrant that you are authorised to use the payment method you choose.
Delivery times and areas are shown on each product page and depend on the wilayas covered by the seller and the courier used. TELQA does everything it can so that your orders arrive within the announced times, but cannot be held responsible for delays attributable to the courier or to circumstances beyond its control.
You may request the return of a delivered parcel within 48 hours of its delivery being recorded, from "My orders". The seller accepts or declines the request and gives you the reason; return shipping is at the seller's expense. The refund is made after the seller receives the parcel — to the card used for an online payment, or by transfer for a cash-on-delivery payment. Any cancellation must be made before the order is handed to the courier, from your account. All of these rules are detailed in our Returns & Refunds Policy, linked in the site footer, which forms part of these terms.
How we collect, use and protect your personal data is described in detail in our privacy policy, available separately on the platform. That policy explains what information we collect, who we share it with, and how you can exercise your rights. By using TELQA you acknowledge that you have read it.
The TELQA brand, its logo, its visual identity, its texts and the structure of the platform are protected by intellectual property law and remain the exclusive property of TELQA or its partners. Any unauthorised reproduction is prohibited.
TELQA acts as an intermediary between you and the sellers and cannot be held responsible for the quality, conformity or safety of products sold by those third-party sellers, subject to the applicable consumer-protection law. We do everything we can to keep the platform available and secure, without being able to guarantee uninterrupted availability.
Any complaint about an order may be addressed to our customer service at support@telqa.dz. These terms are governed by Algerian law, and any dispute about their interpretation or performance falls under the exclusive jurisdiction of the Algerian courts.
We may change these terms from time to time. If we make a significant change, we will inform you by an appropriate means. Continuing to use TELQA after a change constitutes acceptance of the new terms.
If you have any questions about these Terms of Service or need clarification on any provisions, our team is here to help.
Email: support@telqa.dz"Fair rules build a fair marketplace. Thank you for being part of TELQA."