Your data is sacred
TELQA is deeply committed to protecting your privacy and the security of your personal data, in accordance with Algerian Law n° 18-07 on the protection of personal data.
The controller of your personal data is TELQA, whose registered office is in Algiers, Algeria, identified under tax identification number (NIF) 10638010135811203880. In this policy, the terms "TELQA", "we" and "our" refer to that company.
Depending on whether you use TELQA as a buyer or as a seller, the following data may be collected when you register, order or browse the platform: your first and last name, phone number, email address, delivery or billing address, the history of your orders, returns and transactions, the messages you exchange with our support, the photos you choose to upload to use the virtual try-on feature, information about your shop when you are a seller such as the shop name, wilaya, commune and description of your activity, the bank details needed to pay you the sums you are owed when you are a seller, the messages received on the Facebook pages and Instagram accounts you choose to connect to the sales assistant when you are a seller, and technical data such as your IP address or information about the device you use to access the platform.
TELQA collects and processes your personal data for several purposes, each resting on a legal basis specified by Law n° 18-07. Managing your orders and processing payments rest on the performance of the contract between you and TELQA. Managing the relationship between TELQA and its sellers, in particular calculating and paying commissions and transfers, also rests on the performance of the contract. Handling your requests to support and customer assistance rests on TELQA's legitimate interest in ensuring the quality of its service. Fraud prevention and transaction security, including tracking of orders refused on delivery, also rest on TELQA's legitimate interest. Commercial communications, such as promotions or newsletters, are sent only with your prior consent, which you may withdraw at any time. Finally, the retention of certain data for accounting and tax purposes rests on compliance with the legal obligations TELQA is subject to.
Your personal data is kept for as long as your account on TELQA is active. After your account is closed, certain data may be kept for an additional period where necessary to comply with the legal, accounting or tax obligations TELQA is subject to, in accordance with Article 9 of Law n° 18-07.
TELQA implements appropriate technical, organisational and physical measures to protect your data against accidental or unlawful destruction, loss, alteration or unauthorised access, in accordance with the requirements of Article 38 of Law n° 18-07. Persons who have access to your data in the course of their duties are bound by professional secrecy, including after their duties end.
Your personal data may be passed to our partner couriers, through our logistics aggregation service, solely to the extent needed to deliver your orders and returns. It may also be passed to SATIM for CIB card payments, and to our technical providers: hosting and file storage (Microsoft Azure), email delivery (Resend), messaging (Telegram, and Meta for WhatsApp — through which your phone-verification codes are sent — and for Messenger and Instagram when you have connected those services), technical error monitoring (Sentry), and artificial-intelligence model providers to which are transmitted, for the duration of processing, the messages sent to our support assistant, the customer messages handled by the sales assistant, and the photos submitted to the virtual try-on. These providers and partners are bound by confidentiality and security requirements equivalent to those TELQA is subject to. Your data is neither sold nor rented to third parties for commercial purposes. Some of these providers are established outside Algeria: the resulting transfers of data abroad are carried out in compliance with Articles 44 et seq. of Law n° 18-07 and, where required, subject to the authorisation of the National Authority for the Protection of Personal Data.
In accordance with Law n° 18-07, you have a right to information allowing you to know that your data is being processed, for what purposes and by whom. You also have a right of access allowing you to obtain confirmation that your data is being processed and to receive a copy in an intelligible form. You may also exercise a right of rectification to obtain, free of charge, the updating, correction or erasure of your data where it is inaccurate, incomplete or processed unlawfully. Finally, you have a right to object, on legitimate grounds, to the processing of your data, and to its use for commercial prospecting.
To exercise any of these rights or for any question about the processing of your personal data, you can contact TELQA at support@telqa.dz or by post at the registered office address given above. TELQA undertakes to answer your request within the time limits set by Law n° 18-07.
By creating an account and using the services offered by TELQA, you acknowledge that you have read this policy and consent to the processing of your personal data under the conditions described in it. TELQA reserves the right to amend this policy at any time, in particular to reflect changes in its services or the applicable regulations. Any substantial change will be communicated to you by an appropriate means, in particular electronically or through the platform.
For any questions regarding privacy or to exercise your rights, contact our data protection officer.
Email: privacy@telqa.dz"Trust starts with respect. We never take your data lightly."